|
 |
Clavister recognizes our customer's aim to achieve the highest network availability possible, and the link between network security technology and our customer's business objectives,
especially improved profits, decreased operating expenses and competitive differentiation. From initial network configuration and deployment, to service provisioning and traffic
optimization, our network of experienced technical support engineers are available to support you every step of the way.
Clavister Customer Web
The Clavister Customer Web offers a number of self-administration tools and license management. Customers with an active support contract can use the Customer Web log in to access the Clavister Customer Web.
Contacting Clavister Technical Support
You can contact Clavister Technical Support via email or phone:
Phone: +46 (0)660-29 77 55
Clavister Standard Technical Support
The Clavister Technical Support service is available both as a Standard Technical Support option and as a Premium Technical Support option.
Clavister Standard Technical Support gives you the assurance that you will get high-quality professional support when you need it.
The concept of network lifecycle support and the goal of bringing dynamic and secure networks to reality entail a commitment to service excellence.
Clavister Premium Technical Support
The Clavister Premium Technical Support option builds on the already high standards set with the Clavister Standard Technical Support option and adds a
comprehensive 24/7 solution for the customer that needs the highest possible service commitment.
Clavister Premium Technical Support customer also benefits from Priority Queue Management which gives Premium Technical Support customers priority over Standard Technical Support customers.
Support Packages
These options are available in three different packages; the Basic Support & Maintenance Services, the Standard Support & Maintenance Services and the Premium Support & Maintenance Services.
|
Support
Bundles
|
Hardware
Appliances
|
Software
Appliances
|
Virtual
Appliances
|
|
|
Basic
Support
Bundle
|
Standard Technical
Support Maintenance
|
Standard Technical
Support Maintenance
|
Standard Technical
Support Maintenance
|
|
Standard
Support
Bundle
|
Standard Technical
Support Maintenance
Hardware Replacement
|
|
|
Premium
Support
Bundle
|
Premium Technical
Support Maintenance
Hardware Replacement
|
Premium Technical
Support Maintenance
|
Premium Technical
Support Maintenance
|
|
|
More Information
For more information about Clavister Technical Support, please read the Clavister Technical Support brochure.
|
